Database: Search Honolulu airport taxi complaints

These are complaints recorded by AMPCO Express, the company that runs the taxi system at Honolulu International Airport, from 2010 through April 2015. You can use the drop-down menus to search by year, type of complaint or outcome, or you can use the boxes over the complaint and resolution descriptions to search for words like "slow," "dirty" or "lost."

Displaying 31-40 of 333 results.
DateComplaintResolution
2011-03-24Poor attitude towards customerOperations Sup. Spoke with driver
2014-03-31Driver would not take our credit card, husband had to go get cash and driver still running his meter about 15 minutes after they were dropped off. Meter read $36.00 and still running.Asked customer to put driver on the phone with me. Instructed driver to turn off his meter and to adjust the price to $30.00 as final payment. Driver says his credit card machine's battery was dead. Informed driver that his excuse was unacceptable. Violation of Rule 20 - Customer Complaints. Written Warning letter issued.
2013-01-15Customer reported that the driver would not accept payment by credit card and her husband had to go with the driver to find an ATM machine to get cash. Driver received a written warning for violation of Rule 19: Customer Complaints. Driver was also instructed to return Ampco Express credit card machine.
2013-02-04Customer reported that the driver would not accept payment by credit card and demanded cash payment.Driver issued a written warning for violation of Rule 19: Customer Complaints.
2013-02-05Customer reported that the driver did not know where Bishop Street was and did not accept her AMEX.Driver issued a written warning for violation of Rule 19: Customer Complaints. Driver advised that any future similar incidents will be subject to include suspension and up to revocation of airport permit.
2013-02-06Customer claims that the driver mishandled her luggage by placing it in the way of heavy foot traffic. Driver want payment in cash.Driver advised not to tell or try to encourage his customers that paying by cash is better. Driver issued a written warning for violation of Rule 19: Customer Complaints. Driver advised that any future similar incidents will be subject to include suspension and up to revocation of airport permit.
2013-03-24Customer claims that the driver did not follow directions, was unfriendly, rude and his conduct was very unprofessional. He even flung the receipt to her instead of handing it to her.Driver was counseled. Driver issued a written warning for violation of Rule 19: Customer Complaints. Driver advised that any future similar incidents will be subject to include suspension and up to revocation of airport permit.
2013-04-23Customer stated that the driver's credit card machine kept declining his card(s) so he had to pay cash. Customer was inconvenienced because he had to get cash out of the ATM machine using the same card. Driver's machine was inoperable a few days prior to this incident and the driver failed to follow proper procedures to report the discrepancy with his machine creating this complaint. Driver received a first time written warning for violation of Rule 19 - Customer Complaints and 2 violation points.
2013-04-24Customer wanted to pay by credit card but claims that the driver insisted in being paid by cash. Customer was inconvenienced.Violation of Rule 19 - Customer Complaints. Driver was given a first time warning and 2 violation points.
2013-05-03Customer complained about the driver's poor driving and rudeness. Customer claimed that the driver argued about the fare. Investigation also discovered that the driver had in his possession the pink copy for this particular fare almost claiming it to be a Short Trip when it was a regular. Pearlridge Square Towers instead of Foster Village.Violation of Rule 19 - Customer Complaints. Driver was given a first time warning and 2 violation points. Driver was also warned about Rule 6: Unethical Practices. Should he have cashed in the Short Trip (pink) chit, his permit to operate at the HIA would have been revoked.
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SOURCE: AMPCO Express, Hawaii Department of Transportation;
CREDIT: Dana Williams/Star-Advertiser