Database: Search Honolulu airport taxi complaints

These are complaints recorded by AMPCO Express, the company that runs the taxi system at Honolulu International Airport, from 2010 through April 2015. You can use the drop-down menus to search by year, type of complaint or outcome, or you can use the boxes over the complaint and resolution descriptions to search for words like "slow," "dirty" or "lost."

Displaying 41-50 of 333 results.
DateComplaintResolution
2013-09-05Complained that it was the worse taxi ride she has ever taken. Driver yelled at her when she was giving instructions, when she asked for her change from the fare the driver threw it at her.Interviewed driver. Had communications difficulty by not "turning" as directed by customer and apologized to her saying he was not yelling. Also, misunderstanding by customer on total fare of $18.05 includes $.60 for one bag as she only saw $17.45 on the meter before pushing the button on the meter to show total fare. Driver gave back $2 initially but customer demanded another dollar. Driver finally gave back additional dollar to stop the customer from yelling at him. Driver received a Customer Complaint warning letter for Rule 20 violation.
2013-10-08Customer complained that she asked that the driver turn on his AC on the drive to Disney Resort in the hot 12:00 noon and the driver did not and only responded saying, that natural air was better.Called customer and apologized for the inconvenience. Customer satisfied with the call back. Driver was counseled and disciplined with a warning letter for violation of Rule 20: Customer Complaints and 2 violation points.
2013-10-10Customer complained that driver did not follow his instructions to destination which drove the fare up by $10. Customer also complained driver swore profanity to him and his parents. Complainant also reported that the driver tried to get a tip and when he didn't get tipped, the driver smashed his bags out of the vehicle.Emailed apology letter to complainant who went back to China. Found fare to be appropriate. There is insufficient evidence that the driver swore or handled luggage in a rough manner. Driver was interviewed and counseled for upsetting the customer. Driver received a warning letter for violation of Rule 20: Customer Complaints and 2 violation points.
2013-12-08Customer complained that his driver did not know how to get to his destination and kept asking him questions about which route he should take. The customer also said that the driver dropped him off in the middle of the intersection, island that separates the traffic going in opposite direction. He felt he was placed in a dangerous situation.Driver said he did ask the customer, "which route you want me to take, the highway or the freeway". The driver was counseled about asking the customer such a question as it is pointless if the customer has never been to the islands before. Driver is to provide fast, reliable and friendly service. Driver assessed a written warning for violation of Rule 20: Customer Complaints and 2 violation points.
2012-01-12Violation Rule 19 (Poor Service)Written Warning with 2 point deduction
2012-03-26Mishandling luggage, Passenger refuse to take this taxiRule 19-Written Warning, 2 pt. Deduction
2012-06-27Violation of Rule 19: Customer Complaint: Would not accept her credit card payment and was inconvenienced. She had to get cash from the ATM in the hotel.Customer was impressed and grateful for Ampco responding to her call. Driver received a written warning and 2 violation points.
2012-06-30Violation of Rule 19: Driver admits to not having a current map in his cab and could not find Sand Island Parkway. The customer was dissatisfied and returned to the airport to catch another taxicab.Driver received a written warning and 2 violation points. Driver now has a current map in his cab.
2012-08-21Customer tipped the driver $3.50 on a $20.50 fare and the driver asked the customer if she could spare another dollar. Customer complained saying that the driver was unprofessional and doesn't think it's her problem that he has to wait in long lines and has business fees to pay.Driver counseled and assessed a first time offense of a written warning and deduction of two points. Driver's actions are in violation of Rule 19 - Customer Complaints.
2012-09-13Customer complained that driver would not take his credit card for payment because the driver said the battery was dead on his credit card terminal. Had to pay cash.Driver counseled and assessed a first time offense of a written warning and deduction of two points. Driver's actions are in violation of Rule 19 - Customer Complaints.
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SOURCE: AMPCO Express, Hawaii Department of Transportation;
CREDIT: Dana Williams/Star-Advertiser