Database: Search Honolulu airport taxi complaints

These are complaints recorded by AMPCO Express, the company that runs the taxi system at Honolulu International Airport, from 2010 through April 2015. You can use the drop-down menus to search by year, type of complaint or outcome, or you can use the boxes over the complaint and resolution descriptions to search for words like "slow," "dirty" or "lost."

Displaying 51-60 of 333 results.
DateComplaintResolution
2012-10-13Customer stated that driver was very unprofessional , using profanity and complaining about his job. Driver also did not accept customer's credit card and accepted only cash.Apology from Ampco accepted and driver counseled and was assessed a first time offense of a written warning and 2 violation points. This was a violation of Rule19 - Customer Complaints
2012-10-16Customers, husband and wife with handicap complained that driver was rude and unfriendly; would not go up driveway. Driver was given tip but tossed it back to female passenger.Apology from Ampco accepted and driver counseled and was assessed a first time offense of a written warning and 2 violation points. This was a violation of Rule19 - Customer Complaints
2012-10-24Customer reported she was injured while entering cab. Driver pulled out before she was completely in the cab. Driver showed no empathy.Driver counseled and assessed a first time offense of a written warning and deduction of two points. Driver's actions are in violation of Rule 19 - Customer Complaints.
2011-01-05Arguing with CustomerWritten Warning with 2 point deduction
2011-02-13Poor attitude towards customerWritten Warning with 2 point deduction
2011-02-13One piece of luggage left at curbWritten Warning with 2 point deduction
2011-04-05Arguing with Customer/bgge feesWritten Warning with 2 point deduction
2011-12-12Rude driver, poor serviceWritten Warning with 2 point deduction
2010-07-10Blew horn at another customerWritten Warning with two point deduction
2010-08-26Refused VoucherWritten Warning with two point deduction
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SOURCE: AMPCO Express, Hawaii Department of Transportation;
CREDIT: Dana Williams/Star-Advertiser